I have not been able to access my account for several months, yet my daughters who use...

GetHuman-jrhatshe's Recover Account issue with Google from October 2020

2 views | 19432 similar | 0 following
Help with my Google issue
GetHuman-jrhatshe's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jrhatshe will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jrhatshe can let us know if they help or not.
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Before contacting them, items GetHuman-jrhatshe may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-jrhatshe's own words
I have not been able to access my account for several months, yet my daughters who use the same PC have full access to their accounts. I am the primary account owner and pay for their use, as well as my own, but all attempts to obtain a reset PW have failed, even though we have used their addresses to reset the PW.**I have just paid $*.** for a PC expert, not connected directly to Google, to assist me, yet the message was not sent (activated?).

GetHuman-jrhatshe did not yet indicate what Google should do to make this right.

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Google

Recover Account issue
Reported by GetHuman-jrhatshe
Oct 10th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 19432 others
0 customers following this

Timeline

GetHuman-jrhatshe started working on this issue
Oct 10th, 2020 3:30am
GetHuman-jrhatshe shared this issue with friends on Facebook
Oct 10th, 2020 3:30am

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