Did a factory reset on my phone thinking I knew google password. Found out that I didn...

GetHuman4736940's Recover Account issue with Google from April 2020

Help with my Google issue
First: share to improve GetHuman4736940's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4736940 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman4736940's own words
Did a factory reset on my phone thinking I knew google password. Found out that I didn't. The email for google I use is *****@***.com. My name is James Carlile. My phone is a galaxy A** with the phone number (***) ***-**** with Verizon service. At this time service is suspended for the A** phone due to not being able to log in to google. I am using a back up phone with the same phone number until I can get log in issues resolved.

GetHuman4736940 did not yet indicate what Google should do to make this right.

How GetHuman4736940 fixed the problem

We are waiting for GetHuman4736940 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google

Recover Account issue
Reported by GetHuman4736940
Apr 29th, 2020 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 34507 others
0 customers following this

Timeline

GetHuman4736940 started working on this issue
Apr 29th 1:59pm
GetHuman4736940 indicated the issue is not fixed yet.
Apr 29th 8:49pm
GetHuman4736940 indicated the issue is not fixed yet.
Apr 29th 9:22pm
GetHuman4736940 indicated the issue is not fixed yet.
May 1st 6:59pm
GetHuman4736940 indicated the issue is not fixed yet.
May 1st 9:22pm
GetHuman4736940 indicated the issue is not fixed yet.
May 5th 2:42pm
GetHuman4736940 indicated the issue is not fixed yet.
May 13th 7:56pm
GetHuman4736940 indicated the issue is not fixed yet.
May 20th 11:57pm