The "new canned message" has disappeared from the Canned Message block. I did * canned...

GetHuman-igoodlif's Technical Support issue with Google from April 2019

Help with my Google issue
The issue in GetHuman-igoodlif's own words
The "new canned message" has disappeared from the Canned Message block. I did * canned messaged with no problem. But now after restarting my computer, the New Caned Message is gone.

GetHuman-igoodlif did not yet indicate what Google should do to make this right.

How GetHuman-igoodlif fixed the problem
Google community was no help. I found nothing in their help rooms that related to my issue. When I requested a tutorial, I got no response. After clicking every button available in the field of * dots in right hand corner of the "compose" email, I found a work around. Of course this may be in the canned message help, but I couldn't find it. Under the Canned Messages drop down is "save draft as a template". So I typed my draft, hit this icon and named it, and that did it. The draft came up under the "insert template". For someone not computer savvy, I am proud of myself for figuring this out. Unless your problem is one that someone else has had, Google support is no help.
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Technical Support issue
Reported by GetHuman-igoodlif
Apr 5th, 2019 - 3 years ago
GetHuman-igoodlif shared how to fix
Seen by 8 customers so far
Similar issue to 55838 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman-igoodlif started working on this issue
Apr 5th, 2019 12:36am
GetHuman-igoodlif confirmed the issue is fixed. Hooray!
Apr 8th, 2019 11:44am

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies