The "new canned message" has disappeared from the Canned Message block. I did * canned...

GetHuman-igoodlif's Technical Support issue with Google from April 2019

Help with my Google issue
The issue in GetHuman-igoodlif's own words
The "new canned message" has disappeared from the Canned Message block. I did * canned messaged with no problem. But now after restarting my computer, the New Caned Message is gone.

GetHuman-igoodlif did not yet indicate what Google should do to make this right.

How GetHuman-igoodlif fixed the problem
Google community was no help. I found nothing in their help rooms that related to my issue. When I requested a tutorial, I got no response. After clicking every button available in the field of * dots in right hand corner of the "compose" email, I found a work around. Of course this may be in the canned message help, but I couldn't find it. Under the Canned Messages drop down is "save draft as a template". So I typed my draft, hit this icon and named it, and that did it. The draft came up under the "insert template". For someone not computer savvy, I am proud of myself for figuring this out. Unless your problem is one that someone else has had, Google support is no help.
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Technical Support issue
Reported by GetHuman-igoodlif
Apr 5th, 2019 - 2 years ago
Fixed
GetHuman-igoodlif shared how to fix
Seen by 8 customers so far
Similar issue to 55838 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-igoodlif started working on this issue
Apr 5th, 2019 12:36am
GetHuman-igoodlif confirmed the issue is fixed. Hooray!
Apr 8th, 2019 11:44am