The "new canned message" has disappeared from the Canned Message block. I did * canned...
GetHuman-igoodlif's Technical Support issue with Google from April 2019
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The issue in GetHuman-igoodlif's own words
The "new canned message" has disappeared from the Canned Message block. I did * canned messaged with no problem. But now after restarting my computer, the New Caned Message is gone.
GetHuman-igoodlif did not yet indicate what Google should do to make this right.
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How GetHuman-igoodlif fixed the problem
Google community was no help. I found nothing in their help rooms that related to my issue. When I requested a tutorial, I got no response. After clicking every button available in the field of * dots in right hand corner of the "compose" email, I found a work around. Of course this may be in the canned message help, but I couldn't find it. Under the Canned Messages drop down is "save draft as a template". So I typed my draft, hit this icon and named it, and that did it. The draft came up under the "insert template". For someone not computer savvy, I am proud of myself for figuring this out. Unless your problem is one that someone else has had, Google support is no help.
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