I have a samsung note * that recently had a sim issue so I called the carrier which was...

GetHuman-nickstur's customer service issue with Google from March 2019

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The issue in GetHuman-nickstur's own words
I have a samsung note * that recently had a sim issue so I called the carrier which was straight talk and they ended up telling me to reset the phone. After I did that it told me to sign into a previous Google account. So I proceeded to do so. But it does not recognize that I was previously on the phone. I did but the phone second hand so I believe that the previous owner left there Google attached to the phone and I have no way in contacting her. I have had the phone and been using it just fine for over a year. I would love to be able to use the phone again. It is not stolen I just have no way of contacting the previous owner. If there is anyway I could get back into my phone without buying a new I would be very happy. Thanks!
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Customer service issue
Reported by GetHuman-nickstur
Mar 13th, 2019 - 5 mons ago
I have an issue with Google too
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Seen by 17 customers so far
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GetHuman-nickstur started working on this issue
Mar 13th 12:23pm