hey, i forgot my password but when i am trying to change it, google is sending an OTP t...

GetHuman2469460's customer service issue with Google from March 2019

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The issue in GetHuman2469460's own words
hey, i forgot my password but when i am trying to change it, google is sending an OTP to an account which i do not own.... i am entering the OTP i am getting on my phone but it is asking for the OTP sent on the id (which i don't own) and if i am clicking on the try another method then it is asking when did you created the account....... who remembers the month and the year in which the acc. was created..... its logged in my phone but what should i do to log it into another device..... i want to change my password.
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Customer service issue
Reported by GetHuman2469460
Mar 13th, 2019 - 5 mons ago
I have an issue with Google too
Not resolved
Seen by 15 customers so far
Similar issue to 49119 others
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GetHuman2469460 started working on this issue
Mar 13th 8:38am