I'm the endpoint security specialist for the North Carolina Administrative Office of th...

GetHuman-scotsch's customer service issue with Google from March 2019

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The issue in GetHuman-scotsch's own words
Interact with a real human being to try and find out what they're doing about a phishing form hosted on Google Docs*Google Forms ... I'm the endpoint security specialist for the North Carolina Administrative Office of the Courts (Judicial branch of NC state government). On Friday last week (March * ) several hundred of our users received an email stating that their Outlook email was being converted to Google mail, and that they need to fill out a form to complete the process. The email contained a link to a form on Google Docs*Google Forms requesting user info such as user ID and password. We clicked on the link to report this to Google, but so far nothing has been done and the form is still up. We are unable to block the specific link, so have blocked all of Google Docs instead. Several of our users use Google Docs for work-related purposes, so this is causing issues for them. We will not remove the block until this phishing form is removed. Is there any way we can get some sort of update as to what is being done about this phishing link being hosted on Google Docs*Google Forms?? The link is: https:**docs.google.com*forms*d*e**FAIpQLSeLtIEWuCTsZt*JKnGcYEm*vOZ*LIskmtE*kq*ihuF*RSwevw*viewform?vc**&c**&w**
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Google Docs*Google Forms
Customer service issue
Reported by GetHuman-scotsch
Mar 12th, 2019 - 5 mons ago
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Seen by 13 customers so far
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
GetHuman-scotsch started working on this issue
Mar 12th 4:38pm
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Mar 12th 4:38pm
GetHuman-scotsch indicated the issue is not fixed yet.
Mar 12th 4:39pm