I got another phone j* aura and gave my granddaughter my galaxy s* she got logged out n...

GetHuman2322826's customer service issue with Google from February 2019

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The issue in GetHuman2322826's own words
I got another phone j* aura and gave my granddaughter my galaxy s* she got logged out n couldnt remember pw so now been trying to log in with my info as requested and keeps going back to log in screen wont go any further says an unauthorized attempt has been made ..need to reset it so she can use for wifi ... its acting as tho the phone is stolen ..i need help been over ** days since its been used ..HELP?? I still owe *** on phone ,dont want to replace or trade..says its activated ?? I just ported my number to j* but she should still be able to use for wifi...
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Google

Customer service issue
Reported by GetHuman2322826
Feb 28th, 2019 - 3 mons ago
I have an issue with Google too
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Seen by 7 customers so far
Similar issue to 45499 others
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Timeline
GetHuman2322826 started working on this issue
Feb 28th 1:47am