I bought my mom a phone. I was going g through setting it up and I got frustrated bc is...

GetHuman-gfth's customer service issue with Google from February 2019

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The issue in GetHuman-gfth's own words
I bought my mom a phone. I was going g through setting it up and I got frustrated bc is was so difficult I stopped. I added her google account and cannot remember her password. I had my coworker help me at work and he worked on it for * hours and could not figure it out. I went to the AT&T store for help and they said we have to contact google. The have me a google phone number to call and the guy said we would have to pay $** for him to reset my password. I cannot get passed the google email to set up my moms phone that we bought for her. She is ** am so just need her to have it for emergencies but I cannot get into it to set it up. I would really like for a human to call and help me
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Customer service issue
Reported by GetHuman-gfth
Feb 16th, 2019 - 8 mons ago
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GetHuman-gfth started working on this issue
Feb 16th 2:37pm