I got charged for something that I haven't purchased. I have had a Google account for m...

GetHuman-suhailb's customer service issue with Google from February 2019

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The issue in GetHuman-suhailb's own words
I got charged for something that I haven't purchased. I have had a Google account for many years now and I recently was browsing through the photobook options which I was never interested in before. Now that I have looked through them and was actually thinking of purchasing one I put my credit card information. I was looking at pricing with shipping and taxes and everything included and was just making different selections on photos to included and take out. I was never fully done with it and was still working on it day to day trying different things out up until I realised I hae been charged on my credit card ,when I never actually made a purchase for it. I have a pending charge on my credit card from Google *(Google photos) for $**.** which I did not authorise for. I never received no email regarding this purchase or any confirmation on my google account or anywhre i could see this order or even follow upon the charge. All i see is a pending charge on my credit card which i am really upset about. I would like this charge to be removed as soon as possible please and thank you. **-Suhail
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Customer service issue
Reported by GetHuman-suhailb
Feb 6th, 2019 - 4 mons ago
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Seen by 4 customers so far
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GetHuman-suhailb started working on this issue
Feb 6th 8:13pm