I got charged for something that I haven't purchased. I have had a Google account for m...

GetHuman-suhailb's customer service issue with Google from February 2019

4 views
 | 
39390 similar
 | 
0 following
Help with my Google issue
First: share to improve GetHuman-suhailb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-suhailb's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-suhailb will want to follow the link below to head to their help center. We will check on GetHuman-suhailb later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-suhailb may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-suhailb's own words
I got charged for something that I haven't purchased. I have had a Google account for many years now and I recently was browsing through the photobook options which I was never interested in before. Now that I have looked through them and was actually thinking of purchasing one I put my credit card information. I was looking at pricing with shipping and taxes and everything included and was just making different selections on photos to included and take out. I was never fully done with it and was still working on it day to day trying different things out up until I realised I hae been charged on my credit card ,when I never actually made a purchase for it. I have a pending charge on my credit card from Google *(Google photos) for $**.** which I did not authorise for. I never received no email regarding this purchase or any confirmation on my google account or anywhre i could see this order or even follow upon the charge. All i see is a pending charge on my credit card which i am really upset about. I would like this charge to be removed as soon as possible please and thank you. **-Suhail
GetHuman-suhailb did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-suhailb fixed the problem
We are waiting for GetHuman-suhailb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-suhailb fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-suhailb
Feb 6th, 2019 - 4 mons ago
I have an issue with Google too
Not resolved
Seen by 4 customers so far
Similar issue to 39390 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-suhailb started working on this issue
Feb 6th 8:13pm