trying to download an app I'm asked for my email address & password. I enter the addres...

GetHuman-klingjli's customer service issue with Google from January 2019

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The issue in GetHuman-klingjli's own words
trying to download an app I'm asked for my email address & password. I enter the address *- *****@***.com - & it recognizes me by name. I forgot my password (I'm ** - it happens) so they ask me for an email address so they can get back to me with an answer*solution. I enter the same email GMAIL address I mentioned above and I'm told that's not a valid email address. could the problem stem from the fact that we changed our address many months ago from - *****@***.com ?*we've been a google * gmail user for many years.
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Customer service issue
Reported by GetHuman-klingjli
Jan 25th, 2019 - 3 mons ago
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GetHuman-klingjli started working on this issue
Jan 25th 11:00pm