trying to download an app I'm asked for my email address & password. I enter the addres...

GetHuman-klingjli's customer service issue with Google from January 2019

36091 similar
0 following
Help with my Google issue
First: share to improve GetHuman-klingjli's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-klingjli's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-klingjli will want to follow the link below to head to their help center. We will check on GetHuman-klingjli later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-klingjli may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-klingjli's own words
trying to download an app I'm asked for my email address & password. I enter the address *- *****@***.com - & it recognizes me by name. I forgot my password (I'm ** - it happens) so they ask me for an email address so they can get back to me with an answer*solution. I enter the same email GMAIL address I mentioned above and I'm told that's not a valid email address. could the problem stem from the fact that we changed our address many months ago from - *****@***.com ?*we've been a google * gmail user for many years.
GetHuman-klingjli did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-klingjli fixed the problem
We are waiting for GetHuman-klingjli to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-klingjli fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-klingjli
Jan 25th, 2019 - 3 mons ago
I have an issue with Google too
Not resolved
Seen by 5 customers so far
Similar issue to 36091 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-klingjli started working on this issue
Jan 25th 11:00pm