Good day,**I have a problem with my email account. I lost control over*my old Gmail acc...
GetHuman2028890's customer service issue with Google from January 2019
Help with my Google issue
First: share to improve GetHuman2028890's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2028890's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2028890 will want to follow the link below to head to their help center. We will check on GetHuman2028890 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2028890 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman2028890's own words
Good day,**I have a problem with my email account. I lost control over*my old Gmail account some time ago in ****, which is (*****@***.com).**I was using *****@***.com as the recovery email, then I*noticed that it was changed to some other email address*(t******************@***.com).**I know and am aware that my email account was hacked because there was a Keylogger on my system that I later on discovered was installed. All*of my efforts to recover have been to no avail because I can't precisely recall when I created the account, it should be some time in ****.**Please help me pertaining to recovering *****@***.com*account because I have some old emails that I would like to access.***Your assistance will highly be appreciated.**Kind regards,**Anthony Mugala
GetHuman2028890 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman2028890 fixed the problem
We are waiting for GetHuman2028890 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.