Good day,**I have a problem with my email account. I lost control over*my old Gmail acc...

GetHuman2028890's customer service issue with Google from January 2019

5 views
 | 
35609 similar
 | 
0 following
Help with my Google issue
First: share to improve GetHuman2028890's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2028890's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2028890 will want to follow the link below to head to their help center. We will check on GetHuman2028890 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2028890 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman2028890's own words
Good day,**I have a problem with my email account. I lost control over*my old Gmail account some time ago in ****, which is (*****@***.com).**I was using *****@***.com as the recovery email, then I*noticed that it was changed to some other email address*(t******************@***.com).**I know and am aware that my email account was hacked because there was a Keylogger on my system that I later on discovered was installed. All*of my efforts to recover have been to no avail because I can't precisely recall when I created the account, it should be some time in ****.**Please help me pertaining to recovering *****@***.com*account because I have some old emails that I would like to access.***Your assistance will highly be appreciated.**Kind regards,**Anthony Mugala
GetHuman2028890 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman2028890 fixed the problem
We are waiting for GetHuman2028890 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2028890 fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman2028890
Jan 24th, 2019 - 3 mons ago
I have an issue with Google too
Not resolved
Seen by 5 customers so far
Similar issue to 35609 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2028890 started working on this issue
Jan 24th 10:19am