My android device is being effected with playloads. I've being having this problem sinc...

GetHuman-gkukri's customer service issue with Google from January 2019

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The issue in GetHuman-gkukri's own words
My android device is being effected with playloads. I've being having this problem since a month. I have read many articles online thats how i came to know this issue was caused by playloads. I was having popup ads everytime over apps. I'vetried antivirus softs like avast and malwarebytes. None could detect it. In a article i read that playloads could bypass this scan. I tried to enter in safemood and and found out an app named android system which i never saw before. It had a green icon with a grew gear on it. It cannot be uninstalled and forcing dint cause any change. I could confirm it was the virus because when i clicked on notification option i saw every ads details in it . It was like 'ampme displaying over other apps....' . I switched it off curently. I do have screenshots of it. Please help me with this issue
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Customer service issue
Reported by GetHuman-gkukri
Jan 16th, 2019 - 9 mons ago
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Jan 16th 3:03pm