good morning my name is Luis, I have a problem with my google account ... what happens...

GetHuman1963862's customer service issue with Google from January 2019

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The issue in GetHuman1963862's own words
good morning my name is Luis, I have a problem with my google account ... what happens is that a while ago I came to live in the United States and for that reason I changed my phone, forgetting that the google account had the other cell did not remember your password and to be here I can not activate the verification of * steps and I wanted to be able to enter to recover a few important files. Thanks in advance.
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Google

Customer service issue
Reported by GetHuman1963862
Jan 14th, 2019 - a mon ago
I have an issue with Google too
Not resolved
Seen by 3 customers so far
Similar issue to 32742 others
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Timeline
GetHuman1963862 started working on this issue
Jan 14th 7:27pm