My daughter forgot her account and password for the account she used on her phone LG-K...

GetHuman1962969's customer service issue with Google from January 2019

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The issue in GetHuman1962969's own words
My daughter forgot her account and password for the account she used on her phone LG-K***. I had to do a hard reset on the phone do to a bad software update from LG. Got the phone reset but had to move the service and number to another phone. Now I'm unable to use the old LG phone do to Google locking us out because she can't remember the account used for the phone. The number for the phone was ***-***-**** her name is Brittany Holmes. The phone is an LG-K*** IMEI: ******-**-******-* S*M:***CYZP******. I need the phone released by Google as I'm still paying for the phone mentioned above through AT&T. My name is Jeremy Holmes. I either need any gmail account set to the LG-K***removed so I can use said phone.
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Google

Customer service issue
Reported by GetHuman1962969
Jan 14th, 2019 - 9 mons ago
I have an issue with Google too
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Seen by 4 customers so far
Similar issue to 32707 others
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Timeline
GetHuman1962969 started working on this issue
Jan 14th 5:43pm