Hello,*I have all trusted the google maps more than other maps, but I am not sure how t...

GetHuman1962151's customer service issue with Google from January 2019

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The issue in GetHuman1962151's own words
Hello,*I have all trusted the google maps more than other maps, but I am not sure how the option to avoid tollway works or does it work sometimes?*I was driving a rental car in Dallas, Tx in Dec. **th, **** to pick up my friend in * flags. I turned on the avoid tollway option on my google maps but was somehow direct to the tollway and was tolled * times. Because of that, I was charged * times for the toll fee $*.**and the admin fee $** from the rental company.*The same kind of situations happened before when I was in Houston with my own car, I had the tollway tag that time, so the amount of the money is not too much.*I was wondering how the google map manage the route plan to avoid tollway or is there any further step I need to take on my apps other than turn on the avoid tollway option?**Thanks for your help.
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Customer service issue
Reported by GetHuman1962151
Jan 14th, 2019 - a mon ago
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Jan 14th 4:18pm