I've been locked out of my email account because you don't recognize the device???? I...

GetHuman-stormrun's customer service issue with Google from January 2019

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The issue in GetHuman-stormrun's own words
I've been locked out of my email account because you don't recognize the device???? I provided the freaking code you sent to my recovery email so, why am I locked out? I CANNOT wait *-* business days for you to decide whether or not I'm the one trying to log into my account just because I can't access my phone! I can't access my phone because my husband broke his and we don't have the money to buy a new one so, he's using mine as he drives for a living and I have a phone during the day at my office. So, I asked you to send the verification code the recovery email I have listed on my email account, provided the correct verification code. That should be it. I'm in. My bank sent important papers to my email that I need to access TODAY! The email is *****@***.com, with my recovery email as *****@***.com, which I do know the password to.
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Customer service issue
Reported by GetHuman-stormrun
Jan 14th, 2019 - 9 mons ago
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GetHuman-stormrun started working on this issue
Jan 14th 2:35pm
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Jan 14th 2:35pm