I purchased a new phone. Code goes to old phone. Can’t access.
GetHuman1922669's customer service issue with Google from January 2019
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Before contacting them, items GetHuman1922669 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1922669's own words
Access account ... I have two step verification and at some point it quit working. When the second verification, which I had set to be a phone call to cell, was to kick in, no ring was heard. Even when I chose for it to call my landline, no ring occurred. It was very annoying and a concern, but I could at least have the code texted. So I didn’t attend to this matter, I just used another browser usually.*Here is why I am requesting assistance today:*My cell stopped working, thus a new phone. Yea! But wait! Now I cannot access my account in any manner because the code is still set to go to my *S not just the number, which hasn’t changed. I hope there is a way to reset the second verification code to my new phone and that it actually rings so that I may access my account. Please help!
I can’t access, nor retrieve account information
I want access.
I have had a Google account for ten years or more.
I’ve tried, but everything always leads back to my sign in page then it sends to a phone that doesn’t work.
I have an issue with Google too
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