I purchased a new phone. Code goes to old phone. Can’t access.

GetHuman1922669's customer service issue with Google from January 2019

30822 similar
0 following
Help with my Google issue
First: share to improve GetHuman1922669's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1922669's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1922669 will want to follow the link below to head to their help center. We will check on GetHuman1922669 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1922669 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1922669's own words
Access account ... I have two step verification and at some point it quit working. When the second verification, which I had set to be a phone call to cell, was to kick in, no ring was heard. Even when I chose for it to call my landline, no ring occurred. It was very annoying and a concern, but I could at least have the code texted. So I didn’t attend to this matter, I just used another browser usually.*Here is why I am requesting assistance today:*My cell stopped working, thus a new phone. Yea! But wait! Now I cannot access my account in any manner because the code is still set to go to my *S not just the number, which hasn’t changed. I hope there is a way to reset the second verification code to my new phone and that it actually rings so that I may access my account. Please help!
I can’t access, nor retrieve account information
I want access.
I have had a Google account for ten years or more.
I’ve tried, but everything always leads back to my sign in page then it sends to a phone that doesn’t work.
I have an issue with Google too
How GetHuman1922669 fixed the problem
We are waiting for GetHuman1922669 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google email you?
This email address isn't valid
Follow this issue
See how GetHuman1922669 fixes it.
This email address isn't valid


Your browser
Customer service issue
Reported by GetHuman1922669
Jan 8th, 2019 - a mon ago
I have an issue with Google too
Not resolved
Seen by 8 customers so far
Similar issue to 30822 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1922669 started working on this issue
Jan 8th 3:27pm