Hi my name is Shaun M Ehrlich*my birthdate is August *th ******I know my account email...
GetHuman-mr_ander's customer service issue with Google from January 2019
Help with my Google issue
First: share to improve GetHuman-mr_ander's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mr_ander's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mr_ander will want to follow the link below to head to their help center. We will check on GetHuman-mr_ander later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-mr_ander may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-mr_ander's own words
Hi my name is Shaun M Ehrlich*my birthdate is August *th ******I know my account email and password cant sign into my account security features of the * step wont let me i dont know what to do????**It asks me to send text to ********** or ********** i dont have this phone any more please help me old email of mine was *****@***.com but i had to delete that one last year due to to much Spam in my mail.**my recovery email is MR*AndeRsoN*****@***.com*but its not use to this device im also in another state then my home address of Everett WA.**Please help me reset the security proof feature so i can log back in again and recover all my hangouts friend contacts and google drive to put on my new phone cause my old phone of ********** just recently got stolen im stuck homeless in Clearwater Florida and really need this help**thank you
GetHuman-mr_ander did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-mr_ander fixed the problem
We are waiting for GetHuman-mr_ander to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.