The first time I ordered a movie from Google play was Dec. ** ****. It was the new Pre...

GetHuman-martprhm's customer service issue with Google from January 2019

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The issue in GetHuman-martprhm's own words
The first time I ordered a movie from Google play was Dec. ** ****. It was the new Predator movie. It was suppose to be ** cents for the first time movie and I hit the redeem button , but it charged my Capital One Mastercard $*.**. I would like for a credit of $*.** to go back on my card ending in ****. If there is a problem with the redeem button, please let me know. I would like to rent more movies, but I don't know if I will be charged the redeemed amount or the full amount. My card company is waiting on a reply from me before Jan.** ****, if this can be settled. On my card statement it is showing: Google*helppay*CA. My name is Martha P. Underwood. Thank You.
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Customer service issue
Reported by GetHuman-martprhm
Jan 4th, 2019 - 4 mons ago
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GetHuman-martprhm started working on this issue
Jan 4th 1:42am