I am trying to gain access to a deceased family members account that is being used by s...
GetHuman1891371's customer service issue with Google from January 2019
Help with my Google issue
First: share to improve GetHuman1891371's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1891371's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1891371 will want to follow the link below to head to their help center. We will check on GetHuman1891371 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1891371 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1891371's own words
I’m trying to get on a deceased relatives account before everything is permanetly deleted by someone using it. Once it’s deleted I’ll never get it back. ... I am trying to gain access to a deceased family members account that is being used by someone that is not related to him. I filled out the access deceased account form already and it took them two months to respond and I don’t have that kind of time because now I have been locked out. I can show proof of my relation to him and whatever else is needed.
I don’t have time to wait. I’ve been locked out of everything. I have a right to his stuff and I can prove who I am
Give me access to his account and lock the other person out. I can prove who I am
I have an issue with Google too
How GetHuman1891371 fixed the problem
We are waiting for GetHuman1891371 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.