my daughter locked herself out of her phone. we did a factory reset on the phone but no...

GetHuman-nyckiev's customer service issue with Google from January 2019

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The issue in GetHuman-nyckiev's own words
my daughter locked herself out of her phone. we did a factory reset on the phone but now they need to verify her account. My exhusband helped her set it up and no one remebers her password, security question and no clue whos email is the back up. So now we are completely locked out of this phone till we can get into this google account. Ive tried having verifiaction sent to my email we do that then it says google can not verify your idenity. So can I please get some help getting into this account so we can use her new phone. Thank you,*Nycki
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Customer service issue
Reported by GetHuman-nyckiev
Jan 1st, 2019 - 9 mons ago
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Jan 1st 4:03pm