My ** year old mother can't remember her google email password. A code keeps going to t...

GetHuman1714599's customer service issue with Google from December 2018

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1714599's own words
My ** year old mother can't remember her google email password. A code keeps going to the email she can't access! We provided my email address hoping that would solve the problem. The access code I received is not working, and I don't know how else to solve this major problem for her. I am with her so we can provide whatever proof they need to ensure it is indeed her account and she is who she says she is.
GetHuman1714599 did not yet indicate what Google should do to make this right.
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Google

Customer service issue
Reported by GetHuman1714599
Dec 8th, 2018 - 5 mons ago
I have an issue with Google too
Not resolved
Seen by 5 customers so far
Similar issue to 21825 others
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Timeline
GetHuman1714599 started working on this issue
Dec 8th, 2018 1:08am