my neighbor, (clifford Enloe) got mad at Verizon and changed carriers. He gave me his G...

GetHuman-cdgale's customer service issue with Google from December 2018

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The issue in GetHuman-cdgale's own words
my neighbor, (clifford Enloe) got mad at Verizon and changed carriers. He gave me his Galaxy J* V. For some reason his email and password for Google isn't right and the recovery email is not one he recognized. we changed the recovery email, answered security question correctly and still cannot get into the phone. we even tried YouTube hacks. The phone has been hard reset but still can't get past the Google account thing. He has opened a new account but that doesn't help me. I need this phone as I am a senior and have an Obama phone plan and their phones ****. Please help me unlock my phone so I can use it. Thank you for your time and consideration Carolyn, *****@***.com
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Customer service issue
Reported by GetHuman-cdgale
Dec 4th, 2018 - a mon ago
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GetHuman-cdgale started working on this issue
Dec 4th, 2018 8:43pm