I can't access my Google account *****@***.com. I forgot the password which was also my...

GetHuman-jferk's customer service issue with Google from December 2018

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The issue in GetHuman-jferk's own words
I can't access my Google account *****@***.com. I forgot the password which was also my recovery email password so I have no access to that. Also my recovery phone number is not active any more so I can't use that option. However I do remember my last password and can answer my security question. This apparently is not enough for Google's password recovery help link. What else can I do to prove this is me? I have years worth of pictures and videos on that account I can't believe they can just be lost forever because I forgot a password!
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Customer service issue
Reported by GetHuman-jferk
Dec 2nd, 2018 - 6 mons ago
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GetHuman-jferk started working on this issue
Dec 2nd, 2018 9:01am