Need to Recover irreplaceable memories from locked phone

GetHuman-kaminshi's customer service issue with Google from November 2018

19642 similar
0 following
Help with my Google issue
First: share to improve GetHuman-kaminshi's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kaminshi's next move: try the Google help center again.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kaminshi will want to follow the link below to head to their help center. We will check on GetHuman-kaminshi later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kaminshi may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-kaminshi's own words
I desperately need your help. **My name is Steven Kaminshine. My son, Alex Kaminshine, died July ** of this year due to a drug overdose. * weeks prior he purchased a new android Moto Z phone on my Verizon family plan. I paid the monthly bill. I am the owner of the Verizon account (***-***-****). When Alex died, I retrieved the phone to turn into Verizon. But then I learned from Hannah, his fiance', that within the phone were ***s of pictures and texts between them which we desperately want to retain. They are of enormous sentimental value. The pictures and texts are from their last trip together during June and early July hiking through the Pacific northwest. That is where Alex proposed to Hannah, and it is also where Hannah became pregnant. Their baby girl is due in late February. Alex secured access to his new phone using a pattern, which as would be expected, I cannot access or get past. I am begging you to help me disable the phone's pattern lock so that we can retrieve these irreplacable memories. I am happy to provide you with a certified death certificate and his obituary published in the Atlanta Journal Constitution. The email account at issue is *****@***.com. The back up email address is *****@***.com. I have the password for his backup account. Once I can recover the photos etc. I will clean boot the phone and return it to Verizon. Here is the web link to Alex's obituary:**https:***obituaries*atlanta*obituary.aspx?n*alex-kaminshine&pid**********&fhid*****
GetHuman-kaminshi did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-kaminshi fixed the problem
We are waiting for GetHuman-kaminshi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kaminshi fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kaminshi
Nov 29th, 2018 - 9 mons ago
I have an issue with Google too
Not resolved
Seen by 95 customers so far
Similar issue to 19642 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kaminshi started working on this issue
Nov 29th, 2018 6:03pm