Need to Recover irreplaceable memories from locked phone

GetHuman-kaminshi's customer service issue with Google from November 2018

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The issue in GetHuman-kaminshi's own words
I desperately need your help. **My name is Steven Kaminshine. My son, Alex Kaminshine, died July ** of this year due to a drug overdose. * weeks prior he purchased a new android Moto Z phone on my Verizon family plan. I paid the monthly bill. I am the owner of the Verizon account (***-***-****). When Alex died, I retrieved the phone to turn into Verizon. But then I learned from Hannah, his fiance', that within the phone were ***s of pictures and texts between them which we desperately want to retain. They are of enormous sentimental value. The pictures and texts are from their last trip together during June and early July hiking through the Pacific northwest. That is where Alex proposed to Hannah, and it is also where Hannah became pregnant. Their baby girl is due in late February. Alex secured access to his new phone using a pattern, which as would be expected, I cannot access or get past. I am begging you to help me disable the phone's pattern lock so that we can retrieve these irreplacable memories. I am happy to provide you with a certified death certificate and his obituary published in the Atlanta Journal Constitution. The email account at issue is *****@***.com. The back up email address is *****@***.com. I have the password for his backup account. Once I can recover the photos etc. I will clean boot the phone and return it to Verizon. Here is the web link to Alex's obituary:**https:**www.legacy.com*obituaries*atlanta*obituary.aspx?n*alex-kaminshine&pid**********&fhid*****
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Customer service issue
Reported by GetHuman-kaminshi
Nov 29th, 2018 - 9 mons ago
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Timeline
GetHuman-kaminshi started working on this issue
Nov 29th, 2018 6:03pm