Is it fraud?

GetHuman-eoday's customer service issue with Google from November 2018

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The issue in GetHuman-eoday's own words
Get my printer and computer to work ... Someone said they were from google and charged me $***to fix my computer **How do I know if they are real and connected with google?**I want to talk to a google technician google needs to verify my experience and tell me if I was scammed
No one responds to my problems
I want a call from a google technician
I have been a google user for ** years
No I am not knowledgeable about fixing computers
I have an issue with Google too
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A clean up of my computer
Customer service issue
Reported by GetHuman-eoday
Nov 29th, 2018 - 9 mons ago
I have an issue with Google too
Not resolved
Seen by 3 customers so far
Similar issue to 19466 others
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Name of Account Holder
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Email on Account