I dropped my phone and this is the replacement phone. I am trying to sign on to Google...
GetHuman-kriccio's customer service issue with Google from November 2018
Help with my Google issue
First: share to improve GetHuman-kriccio's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kriccio's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kriccio will want to follow the link below to head to their help center. We will check on GetHuman-kriccio later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kriccio may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-kriccio's own words
I dropped my phone and this is the replacement phone. I am trying to sign on to Google to recover my contacts and apps and it is telling me it is an incorrect password but it is the correct password. Then it asks for a ridiculous question of what month and year did I create my Google account? Who would know that? I've had my Google acct for years? I can't download my emails to get the verification code either because I can't get on to Google. Please tell me how to fix this?
GetHuman-kriccio did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-kriccio fixed the problem
We are waiting for GetHuman-kriccio to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.