I dropped my phone and this is the replacement phone. I am trying to sign on to Google...

GetHuman-kriccio's customer service issue with Google from November 2018

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The issue in GetHuman-kriccio's own words
I dropped my phone and this is the replacement phone. I am trying to sign on to Google to recover my contacts and apps and it is telling me it is an incorrect password but it is the correct password. Then it asks for a ridiculous question of what month and year did I create my Google account? Who would know that? I've had my Google acct for years? I can't download my emails to get the verification code either because I can't get on to Google. Please tell me how to fix this?
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Customer service issue
Reported by GetHuman-kriccio
Nov 28th, 2018 - 9 mons ago
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GetHuman-kriccio started working on this issue
Nov 28th, 2018 12:17am