Hello,**I am trying to recover my old *****@***.com account...when I try to go through...

GetHuman-ccmvoice's customer service issue with Google from November 2018

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The issue in GetHuman-ccmvoice's own words
Hello,**I am trying to recover my old *****@***.com account...when I try to go through the recovery process, I can't complete it because an old phone number I no longer have, is still connected to the account through *-factor authentication. Can I be helped with this? I've been trying for so long to have these two accounts recovered but haven't been able to. The phone number connected to these accounts is ***-***-***** it is apparently still active, however I haven't been able to reach the person with the new number so that they can provide the security code needed to access my accounts.
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Customer service issue
Reported by GetHuman-ccmvoice
Nov 27th, 2018 - 9 mons ago
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GetHuman-ccmvoice started working on this issue
Nov 27th, 2018 10:47pm