Just received a Pixel * xl from Verizon. In developer options OEM unlock is greyed out...
GetHuman-cnhamm's customer service issue with Google from November 2018
Help with my Google issue
First: share to improve GetHuman-cnhamm's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cnhamm's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cnhamm will want to follow the link below to head to their help center. We will check on GetHuman-cnhamm later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-cnhamm may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-cnhamm's own words
Just received a Pixel * xl from Verizon. In developer options OEM unlock is greyed out and no method is solving the problem. I have already called Verizon, they said to contact Google, as they are the manufacturer. I was under the impression that this was the same as getting one from Google directly and Verizon hasn't messed with it at all. I am updated to the current software. Any help would be great. The goal here is to install substratum and be able to use the theming capabilities of this phone
GetHuman-cnhamm did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-cnhamm fixed the problem
We are waiting for GetHuman-cnhamm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.