Trying to log on to my Gmail account it's asking for a text code and my phone was damag...

GetHuman1634193's customer service issue with Google from November 2018

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Before contacting them, items GetHuman1634193 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
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Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman1634193's own words
Trying to log on to my Gmail account it's asking for a text code and my phone was damaged I bought a new phone different model so I haven't been getting a passcode through text messaging I created this email a long time ago and I do not remember my password my email is jones ***** at gmail.com but my phone number is still the same it's just the model are different phone number is *:** *** ***** my name is Hazel Jones the model on my new phone is LG REVVL ****W
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Google

Customer service issue
Reported by GetHuman1634193
Nov 27th, 2018 - 9 mons ago
I have an issue with Google too
Not resolved
Seen by 10 customers so far
Similar issue to 18976 others
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Timeline
GetHuman1634193 started working on this issue
Nov 27th, 2018 2:24am