Got the new iPhone and trying to reestablish my wife’s gmail account on her phone. He...

GetHuman1623471's customer service issue with Google from November 2018

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1623471's own words
Got the new iPhone and trying to reestablish my wife’s gmail account on her phone. Her iPad works just not the new phone. System will not let us because she lost the password and the only way to get a new password is to have a new password or authentication go to an email account that hasn’t existed in * years. The security guestion is one she has never seen before. Her gmail account is *****@***.com. Please respond to my email at *****@***.com.
GetHuman1623471 did not yet indicate what Google should do to make this right.
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Google

Customer service issue
Reported by GetHuman1623471
Nov 25th, 2018 - 10 mons ago
I have an issue with Google too
Not resolved
Seen by 5 customers so far
Similar issue to 18639 others
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Timeline
GetHuman1623471 started working on this issue
Nov 25th, 2018 9:09pm