There was an error made toward my debit card of $**.** for the came cookie cats blast I...

GetHuman-dorleenp's customer service issue with Google from November 2018

19 views | 14337 similar | 0 following
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Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dorleenp will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dorleenp can let us know if they help or not.
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Before contacting them, items GetHuman-dorleenp may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-dorleenp's own words
Was playing one of the games on my phone Cookie Cats Blast I was I got to the end of the game the purchase screen came up unaware I thought I was still on the game and my thumb hit the purchase for $**.** it was to late to stop it I didn't want it because I cant afford it it was an error could you please reimburse me for this purchase ... There was an error made toward my debit card of $**.** for the came cookie cats blast I did not want to purchase any extra for that came I cannot afford it I would like to ask you if you can reemburse me back the money for that pirvhase I am on social security and I would not make a big purchase like that it was done in error thank you
I am on an income and it only comes once a month and I know I would have not made that purchase willingly
This would be made right if the would credit my account
I'm not sure its been some years
This was only dealing with Google no one else
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Google

Customer service issue
Reported by GetHuman-dorleenp
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 14337 others
0 customers following this

Timeline

GetHuman-dorleenp started working on this issue
Nov 5th, 2018 6:29am

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