I dont know how it happened because I never use my debit card online but someone hacked...

GetHuman1463811's customer service issue with Google from November 2018

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Help with my Google issue
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GetHuman1463811's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1463811 will want to follow the link below to head to their help center. We will check on GetHuman1463811 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1463811 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1463811's own words
I dont know how it happened because I never use my debit card online but someone hacked into my Debit card on ********** and did a $**.** charge for a next app I had to cancel that card and get a new one I need that money to pay my car insurance this was a acted of fraud I need my money back! Please call me at ********** or my work * is ********** my name is Wendy Miller my email is W*****@***.com I need to get this matter fixed Asap I live on a fixed income and dont have money to spare! Thank you
GetHuman1463811 did not yet indicate what Google should do to make this right.
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Google

Customer service issue
Reported by GetHuman1463811
Nov 1st, 2018 - 2 mons ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
Similar issue to 13557 others
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Timeline
GetHuman1463811 started working on this issue
Nov 1st 2:24pm