My daughter, Holly Salisbury, passed away two years ago on October **th, ****. She had...

GetHuman-konasali's customer service issue with Google from October 2018

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The issue in GetHuman-konasali's own words
My daughter, Holly Salisbury, passed away two years ago on October **th, ****. She had saved some videos and photos on google photos. I thought that I knew her password but I when I enter it, it's incorrect. She also had my personal email address saved as her recovery email address for her account. However, when I attempted to log in after providing the recovery code emailed to my email address, I was unsuccessful. Her email address that I am trying to access is *****@***.com. My email address is *****@***.com.
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Customer service issue
Reported by GetHuman-konasali
Oct 18th, 2018 - 3 mons ago
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GetHuman-konasali started working on this issue
Oct 18th, 2018 7:12am