Locked out of Samsung S**. So far Samsung, who has a way to unlock my forgotten passwor...

GetHuman-kmclisle's customer service issue with Google from October 2018

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The issue in GetHuman-kmclisle's own words
Locked out of Samsung S**. So far Samsung, who has a way to unlock my forgotten password, cannot seem to find my cell. I updated my Google YouTube account from my old Galaxy Note* in order to be POSITIVE Google can find my S**. It seems Google Maps knows EXACTLY where it is. I was wondering if the same connection from Samsung to Google that they used to try to locate my S** in the first place has a reverse connection from Google to Samsung? I do NOT wish to do a Hard Reset to Default as I have recent videos of my ** mth old grandson singing songs both with new words and baby talk. He is just TOO ADORABLE!
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Customer service issue
Reported by GetHuman-kmclisle
Oct 13th, 2018 - 2 mons ago
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GetHuman-kmclisle started working on this issue
Oct 13th 8:26pm