My wife's Samsung phone deleted all her records. Samsung said they could recover her re...

GetHuman-jeffhos's customer service issue with Google from October 2018

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The issue in GetHuman-jeffhos's own words
My wife's Samsung phone deleted all her records. Samsung said they could recover her records if Google would do their part. Google keeps blocking her phone. She doesn't even have a google account anymore. Please I need to talk to someone. my wife is crying, because the last message her mother left her before she died was on her phone. my phone number is *-***-***-****
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Customer service issue
Reported by GetHuman-jeffhos
Oct 12th, 2018 - 4d ago
I have an issue with Google too
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Seen by 2 customers so far
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-jeffhos started working on this issue
Oct 12th 7:23pm