I am thoroughly confused by inability to get into my Google e-mail and on my facebook p...

GetHuman-juliamis's customer service issue with Google from October 2018

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The issue in GetHuman-juliamis's own words
I am thoroughly confused by inability to get into my Google e-mail and on my facebook page! I have been shut out of both because there was a fear that I am a hacker. I have no idea how they came to that conclusion. I was just trying to set up a new device. Please help.
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Customer service issue
Reported by GetHuman-juliamis
Oct 12th, 2018 - 2 mons ago
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Seen by 6 customers so far
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GetHuman-juliamis started working on this issue
Oct 12th 4:18pm