Reset Password Does not work despite passing several verification steps

GetHuman-jmscribe's customer service issue with Google from September 2018

7126 similar
0 following
Help with my Google issue
First: share to improve GetHuman-jmscribe's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jmscribe's next move: try the Google help center again.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jmscribe will want to follow the link below to head to their help center. We will check on GetHuman-jmscribe later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-jmscribe may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-jmscribe's own words
tried to reset a password that should not have even required it - although I passed several verification steps (texted codes, account phone numbers, personal security questions) until it finally asked me the origination date of the gmail account (you've got to be kidding me) - I am unable to verify with my email address since I cannot get into gmail - this account is valid and I have used ot for years - your HELP doesn't help - I need to talk to someone ASAP ... I need to talk to someone about how to fix this - I have tried your Help pages and they did not help - I passed several verification steps to change my password and gmail just keeps asking for more even though I passed all the prior ones
I answered all the security questions correctly, my answers confirmed as correct and it still won't let me reset
Chat or text or call
Been with Google and gmail for years
See above
I have an issue with Google too
How GetHuman-jmscribe fixed the problem
We are waiting for GetHuman-jmscribe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jmscribe fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jmscribe
Sep 13th, 2018 - a yr ago
I have an issue with Google too
Not resolved
Seen by 6 customers so far
Similar issue to 7126 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jmscribe started working on this issue
Sep 13th, 2018 4:44pm