Reset Password Does not work despite passing several verification steps

GetHuman-jmscribe's customer service issue with Google from September 2018

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Before contacting them, items GetHuman-jmscribe may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-jmscribe's own words
tried to reset a password that should not have even required it - although I passed several verification steps (texted codes, account phone numbers, personal security questions) until it finally asked me the origination date of the gmail account (you've got to be kidding me) - I am unable to verify with my email address since I cannot get into gmail - this account is valid and I have used ot fo... ... I need to talk to someone about how to fix this - I have tried your Help pages and they did not help - I passed several verification steps to change my password and gmail just keeps asking for more even though I passed all the prior ones
I answered all the security questions correctly, my answers confirmed as correct and it still won't let me reset
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Been with Google and gmail for years
See above
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Customer service issue
Reported by GetHuman-jmscribe
Sep 13th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 7126 others
0 customers following this

Timeline

GetHuman-jmscribe started working on this issue
Sep 13th, 2018 4:44pm

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