Hi I was talking to someone on google hangouts and they got me in contact with someone...

GetHuman1116697's customer service issue with Google from September 2018

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6804 similar
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Help with my Google issue
GetHuman1116697's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1116697 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1116697 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Google has better answers for you: Google Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1116697's own words
Hi I was talking to someone on google hangouts and they got me in contact with someone I thought was from google called pearl from csr and they was sorting out a hotel room for me and the young lady but i decided to cancel after the second time did not happen so I tried to do a cancellation and refund about * times and I still haven’t received my refund I have all records and messages but I feel now it was a scam can you please help me thank you Dave
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Google

Customer service issue
Reported by GetHuman1116697
Sep 9th, 2018 - a yr ago
I have an issue with Google too
Fixed
Seen by 9 customers so far
Similar issue to 6804 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman1116697 started working on this issue
Sep 9th, 2018 5:38pm
GetHuman1116697 indicated the issue is not fixed yet.
Sep 9th, 2018 7:34pm
GetHuman1116697 indicated the issue is not fixed yet.
Sep 9th, 2018 7:36pm
GetHuman1116697 indicated the issue is not fixed yet.
Sep 10th, 2018 7:16pm