I have bought a new google pixel *xl and I had a pixel xl ….I have done a factory reset...

GetHuman-bigwood's customer service issue with Google from August 2018

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The issue in GetHuman-bigwood's own words
I have bought a new google pixel *xl and I had a pixel xl ….I have done a factory reset on the pixel xl but when I go to recently used devices to remove the pixel XL from my account it will only let me click on "I have lost my phone" can you give me the steps to clear this phone from my account. I deleted my google account on it yesterday and today I have done a factory reset ready for my son to take over and install his setup on it**can you help please
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Customer service issue
Reported by GetHuman-bigwood
Aug 12th, 2018 - a yr ago
I have an issue with Google too
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Seen by 15 customers so far
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-bigwood started working on this issue
Aug 12th, 2018 8:52pm
GetHuman-bigwood indicated the issue is not fixed yet.
Aug 13th, 2018 9:18am
GetHuman-bigwood indicated the issue is not fixed yet.
Aug 13th, 2018 10:36am
GetHuman-bigwood indicated the issue is not fixed yet.
Aug 14th, 2018 8:15am