I broke my phone had to purchase a new one. Tried to login forgot my password. My Googl...

GetHuman982096's customer service issue with Google from August 2018

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The issue in GetHuman982096's own words
I broke my phone had to purchase a new one. Tried to login forgot my password. My Google acct. was set up a long time ago with a previous number. Which i don't have anymore. Which making it hard for me to get in. *I used my son's gmail so they can send a code to verify. They did send the code but i still was unable to put the code it. Resaon being is once i put it in. I still wasn't able to get in. I'm not sure why. It asked me a security and nothing. I answered correctly. I sent my son's gmail to contact me but no response...
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Customer service issue
Reported by GetHuman982096
Aug 12th, 2018 - 7 mons ago
I have an issue with Google too
Not resolved
Seen by 10 customers so far
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
GetHuman982096 started working on this issue
Aug 12th, 2018 1:44pm