My name is Michael Blanco I recently had to replace my phone due to damage. When attemp...

GetHuman-blancomi's customer service issue with Google from August 2018

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The issue in GetHuman-blancomi's own words
My name is Michael Blanco I recently had to replace my phone due to damage. When attempting to access my google account on my device I was presented with security questions that I did not remember the answers to. Google wants to email me at an email address that i no longer have access to.*******@***.com has been my email for some number of years. My entire life is tied to that email account. I have tried for several days to access my account but google will not allow me to con firm with my phone as I always have.
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Customer service issue
Reported by GetHuman-blancomi
Aug 9th, 2018 - 7 mons ago
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-blancomi started working on this issue
Aug 9th, 2018 11:36am
GetHuman-blancomi confirmed the issue is fixed. Hooray!
Nov 23rd, 2018 5:22pm