ordered a pet supply that PRIME did not cover we were charged $**.** for shipping alone...

GetHuman-frotto's customer service issue with Google from August 2018

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The issue in GetHuman-frotto's own words
ordered a pet supply that PRIME did not cover we were charged $**.** for shipping alone and DHL has come to the condo *x and NOT left the product They took the signed sheet from yesterday. We sat here two FULL days in this heat wave and they did not ring the intercom for us to let them in nor have someone else do so. Purlator just left another parcel so we are clear the intercom is working. Very upset NEED THE PRODUCT and for $**.** dollars this service is terrible. SOS*WE WERE ISSUED A CREDIT FOR ** of the ** dollars charged for SHIPPING but we still do not have the products as DHL is closed Saturday and Sunday :(
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Customer service issue
Reported by GetHuman-frotto
Aug 8th, 2018 - a yr ago
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Timeline
GetHuman-frotto started working on this issue
Aug 8th, 2018 9:34pm
GetHuman-frotto indicated the issue is not fixed yet.
Aug 8th, 2018 10:57pm
GetHuman-frotto indicated the issue is not fixed yet.
Aug 12th, 2018 3:46am
GetHuman-frotto indicated the issue is not fixed yet.
Aug 12th, 2018 3:48am