I can't get into my email on my work computer. I can access email on my phone! I have...

GetHuman776120's customer service issue with Google from June 2018

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The issue in GetHuman776120's own words
I can't get into my email on my work computer. I can access email on my phone! I have sent multiple requests to unlock or allow me to set up a new password but no response. To verify I am me is wants to know when I set up the gmail account. Who really keeps that info???? I can't remember which password is used. I usually stay logged in so email just opens when I click on it. What can't we get me back into my account? I don't want to set up another one there is nothing wrong with the one I have. Like I said I can access it from my phone so what is the problem. Please help get this resolved. Diane Barkind AKA *****@***.com
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Google

Customer service issue
Reported by GetHuman776120
Jun 12th, 2018 - 9 mons ago
I have an issue with Google too
Fixed
Seen by 7 customers so far
Similar issue to 2286 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman776120 started working on this issue
Jun 12th, 2018 1:35pm
GetHuman776120 confirmed the issue is fixed. Hooray!
Jun 12th, 2018 1:45pm