Nickname shown in Gmail

GetHuman744737's customer service issue with Google from June 2018

Help with my Google issue
Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
I have tried changing my name before but without any success. Yahoo doesn't work since I don't have an account created there. ... I am struggling with changing my nickname that appears next to my first and second name when I send emails from Gmail to others and myself. *It is shown in brackets and I don't know how to remove it.
I trust that Google will make this right and come up with a resolution that is fair.
This account has been active for many years. So far, I had no isssues but this particular one.
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Google
Customer service issue
Reported by GetHuman744737
Jun 3rd, 2018 - 16d ago
I have an issue with Google too
Fixed
Seen by 5 customers so far
Similar issue to 459 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman744737 started working on this issue
Jun 3rd 11:09am
GetHuman744737 indicated the issue is not fixed yet.
Jun 3rd 12:55pm
GetHuman744737 indicated the issue is not fixed yet.
Jun 3rd 12:58pm
GetHuman744737 indicated the issue is not fixed yet.
Jun 3rd 12:58pm
GetHuman744737 indicated the issue is not fixed yet.
Jun 3rd 12:59pm
GetHuman744737 indicated the issue is not fixed yet.
Jun 4th 7:45pm
GetHuman744737 indicated the issue is not fixed yet.
Jun 7th 10:55am