Received an email for google saying someone has been trying to use our account by using...

GetHuman-grizadam's Technical Support issue with Google from April 2018

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Received an email for google saying someone has been trying to use our account by using our p***word. I am not very good at google devices and would like to know how I can fix this. We have been using one p***word for ages, and I do not know another p***word ever used. How do we block anyone using our account?
I trust that Google will make this right and come up with a resolution that is fair.
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Technical Support issue
Reported by GetHuman-grizadam
Apr 28th, 2018 - 3 mons ago
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-grizadam started working on this issue
Apr 28th 4:51pm
GetHuman-grizadam confirmed the issue is fixed. Hooray!
May 4th 10:05pm
GetHuman-grizadam confirmed the issue is fixed. Hooray!
May 7th 11:10pm