I made a purchase at store number **** on January *, **** in the amount of **.**. I at...

GetHuman-coachciu's customer service issue with GameStop from January 2019

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The issue in GetHuman-coachciu's own words
I made a purchase at store number **** on January *, **** in the amount of **.**. I attempted to pay with an AMEX gift card and was told it was denied. I then paid the full amount with a credit card. Two days later, I realized that the AMEX gift card was not denied and was in fact used. AMEX Gift Card services comfirmed that payment was made to Game Stop. I have all documentation to prove this. I want my $** returned to me before I contact the BBB and elsewhere. On top of this, the customer service has been horrible and has bounced me around from person to person for two days. This is unacceptable.**Thank you,**Anthony Ciuffo*Receipt number: ********-****Sales person - Seamus *******Mgr spoke to: Robin Shin*District manager who refuses to return my call: Eric Stampfl*Agent who promised a call back at *:** but never did: “Andy”*Agent who had me on hold for ** minutes to only tell me that I had to contact AMEx (which I already did twice) : Natalie
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GameStop

Customer service issue
Reported by GetHuman-coachciu
Jan 14th, 2019 - 9 mons ago
I have an issue with GameStop too
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GetHuman-coachciu started working on this issue
Jan 14th 9:32pm