How Do I Cancel My Purchase with GameStop?
This article talks about cancelling an order that you placed with Gamestop. The company's order cancellation policy is described. The limitations it places on your ability to cancel the order are discussed, including what kinds of orders are ineligible for refunds. Detailed instructions for cancelling the order are also provided.
If you placed an order with Gamestop by mistake, or if your circumstances changed after placing the order, then you may be able to cancel your order. You can cancel your Gamestop order only if your situation is covered by the Gamestop order cancellation policy.
Gamestop's Order Cancellation Policy
You cannot cancel any order for digital content like digital games and other software. If you are trying to cancel the order for a physical product then you must do it within 14 days of placing the order, or before the order is shipped, whichever comes first. If you cancel the order before your card is billed, there will be no need for a refund.
The cost of shipping may be deducted from the amount of your refund, if you cancel the order after your card is billed. It should take no more than two weeks for Gamestop to respond to your request and send you a refund. If your refund is approved, you will get your refund via the same payment method you used to purchase the product. The refund may be delayed if Gamestop has not received the product you ordered.
Cancelling Your Order
- Go to Gamestop's website.
- Click on the Account button in the upper right corner.
- Log into your account. You will be taken to your Dashboard.
- Find the order you wish to cancel in the list of your previous orders.
- Select that order.
- Click on the Cancel Order button. If there is no Cancel Order button it means that the order has already been shipped, and it is too late to cancel it.
- Follow any further prompts you are given.
If you need help with the order cancellation process then you can try contacting Gamestop's customer service. They have three phone numbers, two help forums, and a Facebook page.
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