Typically, customers have up to seven days to pick up a pre-ordered item from GameStop once they have been notified that the item is available. After this period, GameStop may return the item to inventory. However, this policy can vary based on specific promotions, store locations, or the nature of the pre-order. It is always a good practice to check the terms and conditions associated with the pre-order or look for any updates on the GameStop website. Additionally, if you have questions concerning a specific order, it may be helpful to refer to the contact information available on the current GameStop web page. This will provide the most accurate details regarding the policy for your particular situation.