What Should I Do If I'm Overcharged by GameStop?

In a nutshell: GameStop is a retail store that sells video game hardware and software products. They have over 6,100 stores in the United States. If customers experience issues with delivery or are overcharged, they can follow a few steps to resolve the problem. They can visit the GameStop website, sign into their account, open the menu, scroll to the support section, open the frequently asked questions section, click on returns, and contact customer support if needed. GameStop is committed to providing support and a fulfilling gaming experience for their customers.

Christian Allen is the editor / author responsible for this content.
Jan 11, 2024


GameStop sells video game hardware and software products. The retail destinations are numerous, with over 6,100 stores in the United States. Sometimes, there can be issues with its ability to deliver games to customers at any time and on any device. For instance, you might be overcharged, although in rare cases. If you experience such an unfortunate incident, here are the steps to take.

Visit the GameStop Website

Browse the GameStop website to access the company homepage.

What Should I Do If I'm Overcharged by GameStop? (Step 1)

Sign Into Your Account

Once on the GameStop homepage, click the “Sign In” option on the top right of the screen.

What Should I Do If I'm Overcharged by GameStop? (Step 2)

Open the Menu

After logging into your account successfully, open the menu section. It's located at the top left-hand side of the screen. The menu lets you access your account settings, transaction history, and other features. Use it to track an order if you’ve purchased something, or look through the menu page, which contains the shopping section in categories. Choose between video games, consoles and hardware, gaming accessories, PCs, electronics, collectibles, and clothing.

What Should I Do If I'm Overcharged by GameStop? (Step 3)

Scroll to the Support Section

In the menu panel, you must scroll through the various deals and services GameStop provides. The last item on the list is the support section. The support section allows you to access useful resources whenever you experience problems with your games or hardware products, and you'll find troubleshooting tips to help sort out lags and display issues. With the helpful resources provided on the platform, you can solve most problems independently. However, when it comes to much more complex issues, you may need technical help. This could be when your hardware components are damaged and require repair or replacement, or your software isn’t working properly.

What Should I Do If I'm Overcharged by GameStop? (Step 4)

Open the “Frequently Asked Questions” Section

To open the customer support page, click “Frequently Asked Questions.” GameStop has tons of helpful information describing what to do if you experience an overcharge. In addition, you have access to information about GameStop Pro, your account, shipping, returns, and gift cards.

Click “Returns”

Most often, when disputing charges, we tend to return the purchases and ask for a refund. GameStop values its customers and is committed to providing support when there are issues. If you purchase a new item in-store or through shipping, you are allowed a grace period of 15 days to return the item. If you have a used item, GameStop allows a maximum of 7 days to exchange or return it, and you can return in-store orders without a fee. You’ll be required to provide your receipt or GameStop.com order number. The company gives you a refund after applying taxes and other fees to your original form of payment.

What Should I Do If I'm Overcharged by GameStop? (Step 6)

Contact Customer Support

Don’t worry if you fail to get help through the GameStop help center. The company has a dedicated customer support team that can attend to your needs at any time of the day. Contact the GameStop customer support team, and inform one of the representatives about the overcharge on your account. You can give them a call using their hotline number.


GameStop offers a fulfilling experience for gaming enthusiasts in various countries. If you have an overcharge on your account, you can get it sorted by the company’s dedicated customer support team. Following our recommendations, you can enjoy a seamless gaming experience with GameStop.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Should I Do If I'm Overcharged by GameStop?

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Asked 5 years ago
Updated 6 months ago
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Overcharge/strange charge
Gamestop account
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Overcharge/strange charge
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